Refund policy

Exchange & Refund Policy

At Izzay, your satisfaction is important to us, and we aim to provide a smooth and reliable shopping experience. While all purchases are considered final and non-refundable, we do offer exchanges under specific conditions.

Exchange Eligibility

Products purchased from Izzay may be exchanged within 48 hours of delivery if they meet the following criteria:

  • The item is in original condition — unworn, unwashed, and unaltered

  • The exchange request is due to:

    • An incorrect size

    • A manufacturing defect

To request an exchange, please contact our customer support team with your order number and reason for exchange via WhatsApp or message at 0321-2158040. Once we receive the returned item at our warehouse, our team will inspect it and inform you of the outcome.

Important Notes

  • Customers are responsible for all shipping and handling costs related to exchanges.

  • Please note that while we make every effort to accurately display product colors, slight variations may occur due to lighting or fabric dye differences.

  • Restocked items may have minor fabric or design differences from previous batches.

Customization Services

Looking for a perfect fit? We’re happy to offer customization to suit your needs:

  • Customization Fee: PKR 2,500

  • Shipping and handling charges apply and are the responsibility of the customer.

At Izzay, we understand that every outfit should feel like it was made just for you. Our exchange and customization services are designed to give you peace of mind and a personalized experience.

For any further assistance, feel free to get in touch—we’re here to help!